| Nancy Aylward
VP of Quality and Training - E-Mail
Nancy brings over twenty-five years of experience in Customer Service, Human Resources, Continuous Improvement and Professional Development to our organization. In the relatively young call centre industry, Nancy has spent the last 18 years, which makes her a virtual pioneer. She is a member of the National Quality Institute and is a Certified Achieve Global Trainer specializing in Leadership and Teamwork.
Immediately prior to OLS, Nancy was a Senior Manager with the Canadian Imperial Bank of Commerce (CIBC) call centre in Halifax . She also set up the Information Technology Institute's (ITI) call centre, assisting in the firm's growth from a local player to a major North American provider of IT training. As well, Nancy has addressed an international symposium in Washington , DC on the importance of ergonomics in the call centre environment. With her extensive knowledge and experience in the development of people, facilities management and quality control she was the perfect choice to provide leadership to OLS's first call centre located outside of Prince Edward Island in Kentville , Nova Scotia .
Nancy 's performance-related passion is that people don't just contribute to the bottom line-people are the bottom line. Clients, end-users and staff all respond enthusiastically to this attitude.
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