History and Culture
OLS has been involved in providing customer services since its early beginnings in 1993. OLS's predecessor company was actually involved in the industry as an ISP and retains the distinction of having been Canada's first national ISP.

In the beginning, Technical Support services was our initial core offering, however, over the years as our client base has grown, so has our service offerings. Today we offer a complete range of Customer Services tailored to each of our client's requirements that assist in improving customer retention and growth, while reducing the cost of delivery.

In April 2000, OLS was sold to a group of investors headed by Ross Beattie, President and CEO. This new ownership team has provided the financial resources necessary to support a very aggressive growth strategy. The firm continues to operate as a privately held company with organic growth fueled through referrals and our reputation, with all profits being re-invested into the company.

As part of our strategy OLS has been very fortunate in retaining and investing in the right People to manage our growth and expansion. Where possible we have promoted within, many of our Management started with OLS as Customer Service Representatives, and where necessary we have invested in external resources to fill key management positions that bring to OLS enhanced skills and experience. We will continue to invest in the right People to maintain our commitment of top quality Customer Service.

One of the main contributing factors to OLS' success has been the culture we have created for our People . In the call center space one of the greatest challenges we face is attracting and retaining the right People and OLS continuously strives to retain the distinction of being a different place to work. Within our existing markets OLS is acknowledged as a company where People are appreciated and recognized for their ongoing efforts and loyalty in providing exceptional Customer Service. This reputation has been paramount to our success and the well-being and satisfaction of our People is critical to maintaining our growth.

OLS is proud of the relationships we have built with our existing partners many of which have been with us 2-8 years. The foundation of these tenured relationships has been built by developing a true partnership approach, our continued flexibility, our quality of services, fostering honest and open communications and most importantly, our People , and their commitment to excellence.