FAQ's - Careers
OLS provides Customer Service Solutions that utilize Customer Contact Operation Centers to clients across North America. Please click on the links to the right for some of the key features about our business and us or see frequently asked questions below.
How do I join the OLS team?
It's easy. You can fill out our online application. Click here to apply now! [back to top]
What type of education do I need?
To start as an agent at OLS you will need a minimum high school education and good customer service and communications skills. Each job will have specific requirements detailed in the job ads. Our management team requirements will be detailed in their postings as well. At OLS we believe that if you have the basics and the will we'll give you the skills. Bilingualism is a great asset. [back to top]
I've got an interview now what?
Some of our corporate clients have assessment requirements, which let us know if you have the aptitude to perform the job. Most assessments take a half-hour. If you successfully complete the assessment process, we'll meet with you to discuss your background and suitability for the job. That gives you a chance to speak with us and get answers to any questions you may have. [back to top]
Will you train me?
Yes. Our customer service and technical support consultants all receive training and certification that has been developed to meet our clients' needs. You'll have a chance to expand your knowledge and improve your ability to perform your duties all while being paid and supported by our on-site trainers. [back to top]
Are there advancement opportunities?
OLS prides itself in selecting high quality staff and we are loyal to you. We work with you to set a career path and plan for your future growth in the company. That means when we have openings for advancement, they are offered internally first, corporate-wide second, and then externally. In fact, the majority of our management team started in entry levels with OLS.
[back to top]
What are your hours of operation?
Most of our sites have the capability to operate 24/7, however, each site varies so be sure to check with the one in your vicinity. [back to top]
When will I work?
We offer full-time and part-time hours and your work scheduled is based on a rank and preference model. This model allows you to identify your preferred shift window (days, weekend, nights, split-shifts) while your rank is determined by a formula that includes performance and tenure, thus allowing you to work toward your desired shift window. [back to top]
How long will I be on probation?
Our probationary period is generally three-months long. You will also have performance reviews to show your strengths and areas of opportunity and we will provide coaching to help you meet your job requirements. Once you've successfully completed probation you will be able to participate in our benefit plans. [back to top]
What benefits do you offer?
We invest in our employees and are pleased to provide basic life insurance and critical illness coverage at minimal cost to employees. As well, we offer health, dental and vision coverage, which we cost share with our employees. Ask for more details during your interview.
[back to top]
What about getting to and from work?
Many of our sites are located near local transit systems. As well, we assist agents in teaming up with colleagues who live near them so that they can carpool. [back to top]
Is OLS involved in my community?
Our people share their passions with OLS by volunteering and funding local initiatives with company support. Sometimes we offer our time, sometimes our corporate dollars, and sometimes our Better Relations Committee raises funds to support a cause or activity. Every member on staff has the opportunity to suggest and lead our involvement in the community. We make a difference every day. [back to top]
How secure is OLS as a company?
OLS began in 1996 as a privately owned Canadian company providing call centre service to North American organizations. Over the last 10 years, we have established numerous centres throughout Atlantic Canada and Ontario , earning a reputation within the industry of providing quality customer service with a difference. We are very proud of our existing partnerships with organizations whose names read like the Who's Who within the Telecommunications, Financial Services, Insurance, and Technology industries in North America. [back to top]
What does OLS do?
OLS offers a complete range of customer service solutions, tailored to each of our client's requirements to assist our clients in improving customer retention and growth, while reducing the cost of delivery. Our business foundation principles of profitability, efficiency and brand loyalty, combined with our three operating principles of quality, value and flexibility in our dealings with both clients and our people, have been paramount to our success. [back to top]
What services do OLS offer?
OLS offers a suite of tailored customer service solutions to meet our client's individual requirements. At OLS we work with our partners in addressing their needs for providing services for Customer Care; Technical Support; Sales and Customer Retention. You can visit our Product and Services page to view a more comprehensive list of our services. [back to top]
What's the best thing about joining the OLS team?
Ask our people:
OLS is not all stiff and formal. We're professionals but we can still enjoy ourselves in between calls. And I like the money and the benefits!
- Cindy, Technical Support Consultant, Kentville , NS , employed since 2000
OLS is great it's relaxed working atmosphere. We have rules to follow but they're reasonable and we have great communication with all levels of staff. There's support on the floor and if you want to advance your career, you can.
-Troy , Technical Support Consultant, Kentville , NS , employed since 2000
When working in a call center, atmosphere is very important to the overall happiness of employees. On-Line Support has an atmosphere of family. The people we work with become our second family and as such, we become a tighter, more close-knit staff who works together as a single cohesive unit and a well-oiled machine. We work hard...and we play hard...and we love what we do. We love being a part of the On-Line Support family .
- Jeff, Training Facilitator/Technical Support Analyst, Montague , PEI , employed since 2002
I started with OLS in September of 2002.The atmosphere here is very positive and friendly. I have made many new friends here over the last few years. I have learned so much and I enjoy helping people.
- Natalie, Coach, Montague , PEI , employed since 2002
I have had the opportunity to work in both the Charlottetown and Montague centres. Both centers provide a positive and professional atmosphere, which really makes OLS feel like home. With flexible shift trades and scheduling requests, it has been easy to balance both family and work. I enjoy my time here with OLS and look forward with great anticipation to what the future will bring for us.
- Lisa , QA agent, Montague , PEI , employed since 2002
OLS is a very relaxed, friendly and professional working environment with great advancement opportunities. A community-minded company....glad they moved to my town!!
- Chris, Supervisor, Montague , PEI , employed since 2002
[back to top] |
