Customer Solutions
OLS currently operates multiple Customer Service Centers tailored to meet each of our client's requirements. Every partner has different needs; every partner has different technologies and procedures; and every partner has different views on how to best address these. At OLS we work with you to assess, define and implement the best technology, procedures combined with the right People to exceed your expectations. We pride ourselves in helping our clients improve customer retention and growth, and reduce the cost of delivery.
OLS provides the following Customer Service solutions:
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Customer Service Solutions
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Sales |
Customer Care |
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Inbound/Outbound
Order Fulfillment
Closing Sales
Order Provisioning
Order Status
Lead Generation Programs
Up Sell/Cross Sell
Surveys
Win Back Programs
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Billing Inquiries
Account Inquiries
Account Maintenance
Service Dispatch
Customer Relations
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Technical Support |
Customer Retention |
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Hardware and Software
Dial, ADSL, DSL, Satellite Internet
Web Hosting and Wireless
PDAs
Corporate Helpdesk
Assest Management
Custom Support for Any Product
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E-Surveys
Mail-Out
Outbound Calling
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OLS provides both inbound and outbound call centre services for both Business-to-Consumer and Business-to-Business markets.
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